Clinical Review
Transgender Care in the Primary Care Setting: A Review of Guidelines and Literature
For patients who desire transgender care, providers must use appropriate language, know the basics of cross-sex hormone therapy, and understand...
Claire Burgess is a Clinical Psychologist at the National TeleMental Health Center at VA Boston Healthcare System (VABHS) and an Instructor at Harvard Medical School in Boston, Massachusetts. Jillian Shipherd is Codirector, Veterans Health Administration (VHA) Lesbian, Gay, Bisexual, and Transgender (LGBT) Health Program in Washington, DC; staff member at the National Center for PTSD at VABHS; and Professor of Psychiatry at Boston University School of Medicine in Massachusetts. Michael Kauth is Codirector of the VHA South Central Mental Illness Research, Education, and Clinical Center at the Michael E. DeBakey VA Medical Center in Houston, Texas. He is Codirector of the LGBT Health Program and a Professor of Psychiatry and Behavioral Sciences at Baylor College of Medicine in Houston. Caroline Klemt is a Clinical Psychologist and Assistant Professor in the Menninger Department of Psychiatry and Behavioral Sciences at Baylor College of Medicine. Hasan Shanawani is a Physician Informacist in systems engineering at the VA National Center for Patient Safety in Ann Arbor, Michigan.
Correspondence: Claire Burgess (claire.burgess@va.gov)
Author disclosures
The authors report no actual or potential conflicts of interest with regard to this article.
Disclaimer
The opinions expressed herein are those of the authors and do not necessarily reflect those of Federal Practitioner, Frontline Medical Communications Inc., the US Government, or any of its agencies.
Although having separate fields for birth sex and SIGI in the EHR is ideal, the VHA does not yet have a fully functional SIGI field, and several TGNC veterans have changed their birth sex field to align with their gender identity. Roughly 9,700 patients have diagnostic codes related to transgender care in the VHA, meaning thousands of current patients would potentially benefit from SIGI implementation (John Blosnich, written communication, March 2018). A possible action that the VHA could take with the goal of enhancing patient safety would be to revert the birth sex field of patients who had previously changed the field back to the patient’s original birth sex. However, if this alteration to the EHR were done without the patient’s consent, numerous additional problems would result—including invalidating a veteran’s wishes—potentially driving patients away from receiving health care.
Moreover, in the absence of updated SIGI information (which only the veteran can provide), making a change in the EHR would perpetuate the misgendering of TGNC veterans who have already sought an administrative fix for this problem. Thus, the agency decided to engage patients in a discussion about their decision to keep the birth sex field consistent with their original birth certificate. In cases in which the field had been changed previously, the recommendation is for HCPs to gain patient consent to change the birth sex field back to what was on their original birth certificate. Thus, decisions about what should be listed in the EHR are made by the veteran using an informed decision-making model.
To begin the process of disentangling birth sex and SIGI fields in the EHR, 2 work groups were created: a technical work group (coding the patches for SIGI implementation) and a SIGI patient safety education work group. The patient safety education work group was committed to promoting affirmative VA policies that require validation of the gender identity of all veterans and pursuing best practices through clinical guidelines to promote effective, efficient, equitable, and safe veteran care. The patient safety education work group included representatives from all 3 branches of the VA (VHA, Veterans Benefits Administration, and National Cemetery Administration), including clinical media, patient safety, information technology, and education specialists. The group developed trainings for administrative staff about the appropriate ways to ask birth sex and SIGI questions, and how to record veteran-driven responses.
The patient safety education work group examined clinical literature and developed tools for staff and veterans to facilitate effective discussions about the importance and utility of documenting both birth sex and SIGI in the EHR. The patient safety education work group along with media and educational experts created basic key term definition documents to address the importance, purpose, and use of the SIGI field. The patient safety education work group developed 2 documents to facilitate communication between patients and providers.
A 1-page veteran-facing fact sheet was developed that described the differences between birth sex and SIGI fields and how these fields are used in the VA EHR system (Figure 1). In addition, a 1-page HCP-facing fact sheet was designed to inform HCPs that patients may have changed their birth sex in their EHR or might still wish to change their birth sex field, and to inform HCPs of the importance of patient-centered, gender-affirmative care (Figure 2). An additional goal of both documents was to educate veterans and HCPs on how the EHR automatically calculates laboratory results and screening notifications based on birth sex.
For patients who desire transgender care, providers must use appropriate language, know the basics of cross-sex hormone therapy, and understand...
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LOS ANGELES – Further research and larger studies are needed to help guide management of this patient population.