• Scheduling of outpatient provider appointments. Evidence suggests that in a general medical population, early follow-up appointments do not affect readmission rates (Arch. Intern. Med. 2010;170:955-60). However, some patients, including those with heart failure have been shown to benefit from early follow-up (JAMA 2010;303:1716-22). The success of a growing number of commercially available mobile apps intended to streamline scheduling of physician appointments is testimony to this need in the nonacute setting. Patient portal use is a requirement of Meaningful Use Stage 2. One way of encouraging patient participation in portal use would be activating it by utilizing a discharge planning scheduling application of the portal at the time of discharge. This also fits into an overall strategy of point of engagement implementation of technology.
These are only a few highlights of the complexity of the discharge process. All physicians have dealt with the many questions, complications, and frustration experienced by patients after discharge. A failed process creates unnecessary work, expense, and bad outcomes.
To many physicians, digital health technology is represented by the EHR in its present form, which is not what the doctor ordered. It is not intuitive, it is cumbersome, and it encourages impersonal encounters with patients. I will explore in future posts how digital technologies other than the EHR will change medicine in ways that physicians will appreciate.
Dr. Scher, a practicing cardiac electrophysiologist in Lancaster, Pa., is director at DLS Healthcare Consulting, advising technology companies and health care enterprises on development and adoption of mobile health technologies.