According to Gleeson, there are seven ways leaders can improve trust within their organization, which include
- Having the right people in the right job, since trust must be demonstrated from top to bottom and vice versa
- Being transparent
- Sharing information with all vested parties, from industry partners to customers to employees
- Providing resources to all parties in an equitable manner
- Offering feedback to employees at all levels, perhaps through regular “status update” meetings
- Facing challenges head-on, using teamwork to promote trust and positive attitudes
- Leading by example—the organization’s values and mission should be exemplified by everyone.9
If we want to be leaders, not only within our professions but within our workplaces, we must nurture the ideas of trust, transparency, and communication. I am very interested in hearing from you about organizations that you feel are trustworthy and what makes them so—and what experiences you’ve had that led you to avoid or leave employment situations (you need not “name names,” of course). You can reach me at PAeditor@frontlinemedcom.com.