News
Using the Internet in your practice. Part 1: Why social media are important and how to get started
A few free or low-cost strategies can help you add new patients every day
FIGURE: Patient follow-up satisfaction survey
| It is our intention to provide our patients with the absolute best medical care available to produce optimal results. Your feedback about your procedure and patient care is an important measure of our performance. Please take the time to let us know how you feel about your results:
Your name: _______________________________ Date: ________ Thank you for telling us about the results of your procedure. How you feel about your experience helps us better understand the physical and emotional needs of our patients. We would like to share your experience with others who might be struggling with the same issues. By signing this form, you agree to let us share this information on our Web site and informational material to help other patients understand the benefits of having these types of procedures performed. |
CASE: Resolved
The physician institutes a process in his practice to gather testimonials and positive feedback, and his staff takes time to help willing patients post their reviews online. He also disputes the negative comments that have already been posted online, offering an objective response to the complaints and asking the Web sites to take down the reviews that are merely ranting. In addition, he posts selected testimonials on the homepage of his Web site and adds a page that is just for testimonials.
Within a few weeks, the number of new patients scheduling appointments with him begins to increase until he once again enjoys a bustling practice.
Share your thoughts on this article! Send your Letter to the Editor to rbarbieri@frontlinemedcom.com. Please include your name and the city and state in which you practice.
