The purchaser should ask the vendor about up-front and continuing costs, what discounts and warranties are available, and what’s included in the package (software, hardware, data conversion services, customization, training, and/or implementation support).
"Solid work before implementation means minimal problems after implementation," she concluded.
Dr. Balog has received royalties from Concept Therapeutics. Dr. Plovnick reported no conflicts of interest. Dr. Simon is on the advisory board of Valant Medical Solutions, maker of an EHR system for psychiatrists.