Fulfilling Your Practice's Needs with Employee Engagement
Torok HM, Kraus E, Funk AM
As with any service-based organization, employee engagement is critical to the success and profitability of your dermatology practice. Engaged employees are more likely to enhance patient satisfaction because they are consistently committed to doing their best, and intangibles such as a positive attitude, enthusiasm, and a good mood contribute to a better patient experience and a better outcome for your practice. Engaged employees are more likely to understand a patient’s needs, are more innovative in their work, and are 6 times as likely to recommend their practice’s services than employees who do not feel engaged at work. Creating a culture of employee engagement takes time and effort, but there is no question that the results will be more than worth it for your patients, your employees, and the overall profitability of your practice.