NEW YORK – A Canadian pilot program encourages patients and primary care physicians to communicate as often as necessary by phone or e-mail, rather than always in person, to improve continuity of care.
“We believe that if one has continuity of care, one can be a lot more creative in delivery models,” explained Dr. Garey Mazowita, president of the College of Family Physicians of Canada.
In an interview at the annual meeting of the North American Primary Care Research Group, Dr. Mazowita outlined the pilot program’s rationale and implementation, and he discussed the key role that trust between patient and physician plays in the success of such a program.
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