Susan Eva Merel, MD

Hospital discharge can be hazardous because discontinuity and fragmentation of care increase risks to the patient. Inadequate communication has been identified as a major etiology for errors and adverse events occurring shortly after discharge.1, 2 Another potential result of a failed hospital discharge is patient dissatisfaction. Increased patient involvement in care improves health outcomes, and may improve patient satisfaction.3 To engage patients in their care, healthcare providers must collaborate with patients to coordinate care across settings.

In this study, we sought to determine what patients and their caregivers view as essential elements of a safe and high‐quality discharge process. We developed a survey with a broad range of questions related to the hospital discharge process (see Supporting Information, Appendix A, in the online version of this article). The survey included several questions derived from Project BOOST (Better Outcomes for Older adults through Safe Transitions) discharge care plans.4

METHODS

RESULTS

Survey Results

One hundred percent of patients rated the following items as essential (highest category on Likert Scale): when you need to follow‐up with primary care doctor, warning signs to call primary care doctor, and medicines to continue post‐hospitalization (Figure 1). Patients rated the following items as less important (these items were not unanimously rated as extremely important or essential): treatment you received, medicines you took pre‐hospitalization, importance of bringing all your medicines to follow‐up appointments, and given the side effect of each medication. One hundred percent of patients wanted a lot of explanation (highest category on Likert Scale) about my condition and my test results. Only 39% of patients wanted a lot of explanation about discharge medications. Sixty‐one percent wanted somewhat of an explanation about discharge medications. When asked to choose the most important piece of information, 67.5% of patients chose lifestyle changes. See Figure 1 for the relative importance of the items.

Figure 1

The majority of patients surveyed, 173 (86.5%), wanted verbal discharge instructions with or without written discharge instructions, with only 10.5% requesting only written discharge instructions (P < 0.0001). The majority of patients, 168 (84%), wanted resources to read about their medical condition, with 97 (57%) requesting brochures and 62 (36.9%) requesting Web sites. One hundred percent of patients thought that personal communication between the inpatient provider and the primary care doctor was extremely important or essential.

We identified 4 major themes in our qualitative review of the patients' and proxies' comments: verbal communication, frustration, opacity of system, and too many physicians. Participant quotes related to the 4 major themes are presented in Table 2. Many participants expressed a desire for verbal, rather than written, communication at the time of discharge with their healthcare team; patients particularly requested time for verbal communication with their physician. In the frustration theme, many patients and caregivers expressed frustration that the healthcare team was not carefully listening to them. In the theme of too many physicians, many patients expressed feeling overwhelmed by the number of different doctors involved in their care; particularly at discharge, patients did not know to whom to direct questions. Finally, as part of the opacity of system theme, patient comments included concerns regarding how information will be passed to outside doctors, and that the system of communication is not clear.

Table 2.Major Themes From Open‐Ended Comments With Patient Quotes

Verbal communication
Can we just stop and talk? Everybody is rushing in and out.
I just want my doctor to stop by before I go home and tell me what the plan is.
Sometimes I feel like no one is talking to me. All they do is give me paperwork.
I want my doctors to sit down with me before I leave the hospital and tell me exactly what I need to do so that I don't come back.
I don't want papers, I want people. I want to talk to someone and not read my problems from a sheet of paper.
Frustration
I wonder sometimes if anyone is listening to me I seem to be part of a very elaborate organization that has its own rules and regulations and will not alter its ways.
Why do I have to keep retelling my story? It gets tiring. I wish my story could just be told once.
Too many physicians
I saw lots of doctors during my time here, but I didn't see them again when I was leaving.
I see so many doctors I have no idea who is in charge and who I should direct my questions to.
I feel overwhelmed by the number of doctors I see every time I come into the hospital.
I want my main doctor to talk to me. I get so confused when I hear from more than one doctor.
I miss the days when my primary doctor came in to check on me. He knew exactly what I needed. Now, I meet new people every time I go into the hospital.
Opacity of system
I wonder if all my doctors talk to each other. Sometimes, it seems like they don't.
Who keeps track of all this information? Is there someone who will pass on what happened to me here to the outside world?

DISCUSSION

Discharge is a period of transition from hospital to home that involves a transfer in responsibility from the inpatient care team to the patient and/or caregivers and primary care physician. Ineffective communication, planning, and coordination of care can undermine patient satisfaction, increase adverse events, and contribute to more frequent hospital readmissions.

The patients we surveyed uniformly placed high value on verbal (more than written) communication about discharge care plans. Protected time during the discharge process for hospital staff to provide verbal recommendations to patients, especially about when they should return for follow‐up, warning signs to contact PCP sooner, and medications to continue after discharge, may improve patient satisfaction.

In open‐ended comments, several subjects suggested that physicians should sit down in the patient's room and provide verbal discharge instructions. Although it is well recognized that verbal communication alone has limitations and that providing patients with written instructions remains crucial, verbal reinforcement may highlight the most important instructions.

Interestingly, subjects valued information about lifestyle changes over detailed information about their medications. This may suggest that hospitalized patients are particularly receptive to information about lifestyle changes such as smoking cessation or importance of compliance with medical appointments.

Lastly, patients we surveyed value personal communication between inpatient and outpatient providers. It is plausible that this would improve transitions of care, and previous studies have suggested that direct communication between inpatient and outpatient providers occurs infrequently, with only 20% of primary care providers in 1 study reporting that they are always notified when their patient is being discharged from a hospitalist service.6

The themes that emerged from our open‐ended questions also highlight the importance of direct verbal communication with patients and careful coordination of care with outside physicians. Because patients may be unlikely to fully remember verbal instructions at discharge, providers may consider providing patients and family members with patient‐centered written materials to take home in order to reinforce important self‐care instructions. The patient comments further suggest that patients may be more satisfied, and that discharges may be smoother, if 1 or 2 physicians were always identified to the patients and their caregivers as the leaders of the care team throughout the hospital course and discharge process.

Our study had several limitations. We only surveyed patients on general medicine services, so our findings might not apply to other populations. We did not enroll participants on weekends and holidays; it is possible that this led to some bias in the enrollment of subjects. We also only surveyed patients and/or proxies who could speak and read English, and this was a fairly highly educated population, with almost half having completed 4 years of college. Finally, we relied on participant self‐report for demographic information because we did not have access to the electronic medical record. This study was conducted at 2 large academic medical centers that include resident physicians in the daily care of patients; thus, these results may not be generalizable to other settings.

Effective verbal communication between physicians, outpatient providers, patients, and their caregivers about discharge care plans might improve patients' understanding of their hospitalizations, increase their satisfaction with care, and reduce readmissions. In addition, physicians should recognize that patients value advice about lifestyle interventions that might improve their health, as part of the discharge care plan. Intervention studies are necessary to test these hypotheses in large, diverse populations.

Hospital discharge can be hazardous because discontinuity and fragmentation of care increase risks to the patient. Inadequate communication has been identified as a major etiology for errors and adverse events occurring shortly after discharge.1, 2 Another potential result of a failed hospital discharge is patient dissatisfaction. Increased patient involvement in care improves health outcomes, and may improve patient satisfaction.3 To engage patients in their care, healthcare providers must collaborate with patients to coordinate care across settings.

In this study, we sought to determine what patients and their caregivers view as essential elements of a safe and high‐quality discharge process. We developed a survey with a broad range of questions related to the hospital discharge process (see Supporting Information, Appendix A, in the online version of this article). The survey included several questions derived from Project BOOST (Better Outcomes for Older adults through Safe Transitions) discharge care plans.4

METHODS

RESULTS

Survey Results

One hundred percent of patients rated the following items as essential (highest category on Likert Scale): when you need to follow‐up with primary care doctor, warning signs to call primary care doctor, and medicines to continue post‐hospitalization (Figure 1). Patients rated the following items as less important (these items were not unanimously rated as extremely important or essential): treatment you received, medicines you took pre‐hospitalization, importance of bringing all your medicines to follow‐up appointments, and given the side effect of each medication. One hundred percent of patients wanted a lot of explanation (highest category on Likert Scale) about my condition and my test results. Only 39% of patients wanted a lot of explanation about discharge medications. Sixty‐one percent wanted somewhat of an explanation about discharge medications. When asked to choose the most important piece of information, 67.5% of patients chose lifestyle changes. See Figure 1 for the relative importance of the items.

Figure 1

The majority of patients surveyed, 173 (86.5%), wanted verbal discharge instructions with or without written discharge instructions, with only 10.5% requesting only written discharge instructions (P < 0.0001). The majority of patients, 168 (84%), wanted resources to read about their medical condition, with 97 (57%) requesting brochures and 62 (36.9%) requesting Web sites. One hundred percent of patients thought that personal communication between the inpatient provider and the primary care doctor was extremely important or essential.

We identified 4 major themes in our qualitative review of the patients' and proxies' comments: verbal communication, frustration, opacity of system, and too many physicians. Participant quotes related to the 4 major themes are presented in Table 2. Many participants expressed a desire for verbal, rather than written, communication at the time of discharge with their healthcare team; patients particularly requested time for verbal communication with their physician. In the frustration theme, many patients and caregivers expressed frustration that the healthcare team was not carefully listening to them. In the theme of too many physicians, many patients expressed feeling overwhelmed by the number of different doctors involved in their care; particularly at discharge, patients did not know to whom to direct questions. Finally, as part of the opacity of system theme, patient comments included concerns regarding how information will be passed to outside doctors, and that the system of communication is not clear.

Table 2.Major Themes From Open‐Ended Comments With Patient Quotes

Verbal communication
Can we just stop and talk? Everybody is rushing in and out.
I just want my doctor to stop by before I go home and tell me what the plan is.
Sometimes I feel like no one is talking to me. All they do is give me paperwork.
I want my doctors to sit down with me before I leave the hospital and tell me exactly what I need to do so that I don't come back.
I don't want papers, I want people. I want to talk to someone and not read my problems from a sheet of paper.
Frustration
I wonder sometimes if anyone is listening to me I seem to be part of a very elaborate organization that has its own rules and regulations and will not alter its ways.
Why do I have to keep retelling my story? It gets tiring. I wish my story could just be told once.
Too many physicians
I saw lots of doctors during my time here, but I didn't see them again when I was leaving.
I see so many doctors I have no idea who is in charge and who I should direct my questions to.
I feel overwhelmed by the number of doctors I see every time I come into the hospital.
I want my main doctor to talk to me. I get so confused when I hear from more than one doctor.
I miss the days when my primary doctor came in to check on me. He knew exactly what I needed. Now, I meet new people every time I go into the hospital.
Opacity of system
I wonder if all my doctors talk to each other. Sometimes, it seems like they don't.
Who keeps track of all this information? Is there someone who will pass on what happened to me here to the outside world?

DISCUSSION

Discharge is a period of transition from hospital to home that involves a transfer in responsibility from the inpatient care team to the patient and/or caregivers and primary care physician. Ineffective communication, planning, and coordination of care can undermine patient satisfaction, increase adverse events, and contribute to more frequent hospital readmissions.

The patients we surveyed uniformly placed high value on verbal (more than written) communication about discharge care plans. Protected time during the discharge process for hospital staff to provide verbal recommendations to patients, especially about when they should return for follow‐up, warning signs to contact PCP sooner, and medications to continue after discharge, may improve patient satisfaction.

In open‐ended comments, several subjects suggested that physicians should sit down in the patient's room and provide verbal discharge instructions. Although it is well recognized that verbal communication alone has limitations and that providing patients with written instructions remains crucial, verbal reinforcement may highlight the most important instructions.

Interestingly, subjects valued information about lifestyle changes over detailed information about their medications. This may suggest that hospitalized patients are particularly receptive to information about lifestyle changes such as smoking cessation or importance of compliance with medical appointments.

Lastly, patients we surveyed value personal communication between inpatient and outpatient providers. It is plausible that this would improve transitions of care, and previous studies have suggested that direct communication between inpatient and outpatient providers occurs infrequently, with only 20% of primary care providers in 1 study reporting that they are always notified when their patient is being discharged from a hospitalist service.6

The themes that emerged from our open‐ended questions also highlight the importance of direct verbal communication with patients and careful coordination of care with outside physicians. Because patients may be unlikely to fully remember verbal instructions at discharge, providers may consider providing patients and family members with patient‐centered written materials to take home in order to reinforce important self‐care instructions. The patient comments further suggest that patients may be more satisfied, and that discharges may be smoother, if 1 or 2 physicians were always identified to the patients and their caregivers as the leaders of the care team throughout the hospital course and discharge process.

Our study had several limitations. We only surveyed patients on general medicine services, so our findings might not apply to other populations. We did not enroll participants on weekends and holidays; it is possible that this led to some bias in the enrollment of subjects. We also only surveyed patients and/or proxies who could speak and read English, and this was a fairly highly educated population, with almost half having completed 4 years of college. Finally, we relied on participant self‐report for demographic information because we did not have access to the electronic medical record. This study was conducted at 2 large academic medical centers that include resident physicians in the daily care of patients; thus, these results may not be generalizable to other settings.

Effective verbal communication between physicians, outpatient providers, patients, and their caregivers about discharge care plans might improve patients' understanding of their hospitalizations, increase their satisfaction with care, and reduce readmissions. In addition, physicians should recognize that patients value advice about lifestyle interventions that might improve their health, as part of the discharge care plan. Intervention studies are necessary to test these hypotheses in large, diverse populations.

Hospital discharge can be hazardous because discontinuity and fragmentation of care increase risks to the patient. Inadequate communication has been identified as a major etiology for errors and adverse events occurring shortly after discharge.1, 2 Another potential result of a failed hospital discharge is patient dissatisfaction. Increased patient involvement in care improves health outcomes, and may improve patient satisfaction.3 To engage patients in their care, healthcare providers must collaborate with patients to coordinate care across settings.

In this study, we sought to determine what patients and their caregivers view as essential elements of a safe and high‐quality discharge process. We developed a survey with a broad range of questions related to the hospital discharge process (see Supporting Information, Appendix A, in the online version of this article). The survey included several questions derived from Project BOOST (Better Outcomes for Older adults through Safe Transitions) discharge care plans.4

METHODS

RESULTS

Survey Results

One hundred percent of patients rated the following items as essential (highest category on Likert Scale): when you need to follow‐up with primary care doctor, warning signs to call primary care doctor, and medicines to continue post‐hospitalization (Figure 1). Patients rated the following items as less important (these items were not unanimously rated as extremely important or essential): treatment you received, medicines you took pre‐hospitalization, importance of bringing all your medicines to follow‐up appointments, and given the side effect of each medication. One hundred percent of patients wanted a lot of explanation (highest category on Likert Scale) about my condition and my test results. Only 39% of patients wanted a lot of explanation about discharge medications. Sixty‐one percent wanted somewhat of an explanation about discharge medications. When asked to choose the most important piece of information, 67.5% of patients chose lifestyle changes. See Figure 1 for the relative importance of the items.

Figure 1

The majority of patients surveyed, 173 (86.5%), wanted verbal discharge instructions with or without written discharge instructions, with only 10.5% requesting only written discharge instructions (P < 0.0001). The majority of patients, 168 (84%), wanted resources to read about their medical condition, with 97 (57%) requesting brochures and 62 (36.9%) requesting Web sites. One hundred percent of patients thought that personal communication between the inpatient provider and the primary care doctor was extremely important or essential.

We identified 4 major themes in our qualitative review of the patients' and proxies' comments: verbal communication, frustration, opacity of system, and too many physicians. Participant quotes related to the 4 major themes are presented in Table 2. Many participants expressed a desire for verbal, rather than written, communication at the time of discharge with their healthcare team; patients particularly requested time for verbal communication with their physician. In the frustration theme, many patients and caregivers expressed frustration that the healthcare team was not carefully listening to them. In the theme of too many physicians, many patients expressed feeling overwhelmed by the number of different doctors involved in their care; particularly at discharge, patients did not know to whom to direct questions. Finally, as part of the opacity of system theme, patient comments included concerns regarding how information will be passed to outside doctors, and that the system of communication is not clear.

Table 2.Major Themes From Open‐Ended Comments With Patient Quotes

Verbal communication
Can we just stop and talk? Everybody is rushing in and out.
I just want my doctor to stop by before I go home and tell me what the plan is.
Sometimes I feel like no one is talking to me. All they do is give me paperwork.
I want my doctors to sit down with me before I leave the hospital and tell me exactly what I need to do so that I don't come back.
I don't want papers, I want people. I want to talk to someone and not read my problems from a sheet of paper.
Frustration
I wonder sometimes if anyone is listening to me I seem to be part of a very elaborate organization that has its own rules and regulations and will not alter its ways.
Why do I have to keep retelling my story? It gets tiring. I wish my story could just be told once.
Too many physicians
I saw lots of doctors during my time here, but I didn't see them again when I was leaving.
I see so many doctors I have no idea who is in charge and who I should direct my questions to.
I feel overwhelmed by the number of doctors I see every time I come into the hospital.
I want my main doctor to talk to me. I get so confused when I hear from more than one doctor.
I miss the days when my primary doctor came in to check on me. He knew exactly what I needed. Now, I meet new people every time I go into the hospital.
Opacity of system
I wonder if all my doctors talk to each other. Sometimes, it seems like they don't.
Who keeps track of all this information? Is there someone who will pass on what happened to me here to the outside world?

DISCUSSION

Discharge is a period of transition from hospital to home that involves a transfer in responsibility from the inpatient care team to the patient and/or caregivers and primary care physician. Ineffective communication, planning, and coordination of care can undermine patient satisfaction, increase adverse events, and contribute to more frequent hospital readmissions.

The patients we surveyed uniformly placed high value on verbal (more than written) communication about discharge care plans. Protected time during the discharge process for hospital staff to provide verbal recommendations to patients, especially about when they should return for follow‐up, warning signs to contact PCP sooner, and medications to continue after discharge, may improve patient satisfaction.

In open‐ended comments, several subjects suggested that physicians should sit down in the patient's room and provide verbal discharge instructions. Although it is well recognized that verbal communication alone has limitations and that providing patients with written instructions remains crucial, verbal reinforcement may highlight the most important instructions.

Interestingly, subjects valued information about lifestyle changes over detailed information about their medications. This may suggest that hospitalized patients are particularly receptive to information about lifestyle changes such as smoking cessation or importance of compliance with medical appointments.

Lastly, patients we surveyed value personal communication between inpatient and outpatient providers. It is plausible that this would improve transitions of care, and previous studies have suggested that direct communication between inpatient and outpatient providers occurs infrequently, with only 20% of primary care providers in 1 study reporting that they are always notified when their patient is being discharged from a hospitalist service.6

The themes that emerged from our open‐ended questions also highlight the importance of direct verbal communication with patients and careful coordination of care with outside physicians. Because patients may be unlikely to fully remember verbal instructions at discharge, providers may consider providing patients and family members with patient‐centered written materials to take home in order to reinforce important self‐care instructions. The patient comments further suggest that patients may be more satisfied, and that discharges may be smoother, if 1 or 2 physicians were always identified to the patients and their caregivers as the leaders of the care team throughout the hospital course and discharge process.

Our study had several limitations. We only surveyed patients on general medicine services, so our findings might not apply to other populations. We did not enroll participants on weekends and holidays; it is possible that this led to some bias in the enrollment of subjects. We also only surveyed patients and/or proxies who could speak and read English, and this was a fairly highly educated population, with almost half having completed 4 years of college. Finally, we relied on participant self‐report for demographic information because we did not have access to the electronic medical record. This study was conducted at 2 large academic medical centers that include resident physicians in the daily care of patients; thus, these results may not be generalizable to other settings.

Effective verbal communication between physicians, outpatient providers, patients, and their caregivers about discharge care plans might improve patients' understanding of their hospitalizations, increase their satisfaction with care, and reduce readmissions. In addition, physicians should recognize that patients value advice about lifestyle interventions that might improve their health, as part of the discharge care plan. Intervention studies are necessary to test these hypotheses in large, diverse populations.

If you wish to receive credit for this activity, please refer to the website: www.wileyblackwellcme.com.

Accreditation and Designation Statement

Blackwell Futura Media Services designates this journal‐based CME activity for a maximum of 1 AMA PRA Category 1 Credit.. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Blackwell Futura Media Services is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Educational Objectives

The objectives need to be changed. Please remove the existing ones, and include these two:

• Identify complications elderly patients are at risk for during hospitalization.

• Suggest evidence‐based strategies to prevent and treat common causes of hospitalization‐related complications in geriatric patients.

This manuscript underwent peer review in line with the standards of editorial integrity and publication ethics maintained by Journal of Hospital Medicine. The peer reviewers have no relevant financial relationships. The peer review process for Journal of Hospital Medicine is single‐blinded. As such, the identities of the reviewers are not disclosed in line with the standard accepted practices of medical journal peer review.

Conflicts of interest have been identified and resolved in accordance with Blackwell Futura Media Services's Policy on Activity Disclosure and Conflict of Interest. The primary resolution method used was peer review and review by a non‐conflicted expert.

Instructions on Receiving Credit

For information on applicability and acceptance of CME credit for this activity, please consult your professional licensing board.

This activity is designed to be completed within an hour; physicians should claim only those credits that reflect the time actually spent in the activity. To successfully earn credit, participants must complete the activity during the valid credit period, which is up to two years from initial publication.

Follow these steps to earn credit:

• Log on to www.wileyblackwellcme.com

• Read the target audience, learning objectives, and author disclosures.

• Read the article in print or online format.

• Reflect on the article.

• Access the CME Exam, and choose the best answer to each question.

• Complete the required evaluation component of the activity.

This activity will be available for CME credit for twelve months following its publication date. At that time, it will be reviewed and potentially updated and extended for an additional twelve months.

If you wish to receive credit for this activity, please refer to the website: www.wileyblackwellcme.com.

Accreditation and Designation Statement

Blackwell Futura Media Services designates this journal‐based CME activity for a maximum of 1 AMA PRA Category 1 Credit.. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Blackwell Futura Media Services is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Educational Objectives

The objectives need to be changed. Please remove the existing ones, and include these two:

• Identify complications elderly patients are at risk for during hospitalization.

• Suggest evidence‐based strategies to prevent and treat common causes of hospitalization‐related complications in geriatric patients.

This manuscript underwent peer review in line with the standards of editorial integrity and publication ethics maintained by Journal of Hospital Medicine. The peer reviewers have no relevant financial relationships. The peer review process for Journal of Hospital Medicine is single‐blinded. As such, the identities of the reviewers are not disclosed in line with the standard accepted practices of medical journal peer review.

Conflicts of interest have been identified and resolved in accordance with Blackwell Futura Media Services's Policy on Activity Disclosure and Conflict of Interest. The primary resolution method used was peer review and review by a non‐conflicted expert.

Instructions on Receiving Credit

For information on applicability and acceptance of CME credit for this activity, please consult your professional licensing board.

This activity is designed to be completed within an hour; physicians should claim only those credits that reflect the time actually spent in the activity. To successfully earn credit, participants must complete the activity during the valid credit period, which is up to two years from initial publication.

Follow these steps to earn credit:

• Log on to www.wileyblackwellcme.com

• Read the target audience, learning objectives, and author disclosures.

• Read the article in print or online format.

• Reflect on the article.

• Access the CME Exam, and choose the best answer to each question.

• Complete the required evaluation component of the activity.

This activity will be available for CME credit for twelve months following its publication date. At that time, it will be reviewed and potentially updated and extended for an additional twelve months.

If you wish to receive credit for this activity, please refer to the website: www.wileyblackwellcme.com.

Accreditation and Designation Statement

Blackwell Futura Media Services designates this journal‐based CME activity for a maximum of 1 AMA PRA Category 1 Credit.. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Blackwell Futura Media Services is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Educational Objectives

The objectives need to be changed. Please remove the existing ones, and include these two:

• Identify complications elderly patients are at risk for during hospitalization.

• Suggest evidence‐based strategies to prevent and treat common causes of hospitalization‐related complications in geriatric patients.

This manuscript underwent peer review in line with the standards of editorial integrity and publication ethics maintained by Journal of Hospital Medicine. The peer reviewers have no relevant financial relationships. The peer review process for Journal of Hospital Medicine is single‐blinded. As such, the identities of the reviewers are not disclosed in line with the standard accepted practices of medical journal peer review.

Conflicts of interest have been identified and resolved in accordance with Blackwell Futura Media Services's Policy on Activity Disclosure and Conflict of Interest. The primary resolution method used was peer review and review by a non‐conflicted expert.

Instructions on Receiving Credit

For information on applicability and acceptance of CME credit for this activity, please consult your professional licensing board.

This activity is designed to be completed within an hour; physicians should claim only those credits that reflect the time actually spent in the activity. To successfully earn credit, participants must complete the activity during the valid credit period, which is up to two years from initial publication.

Follow these steps to earn credit:

• Log on to www.wileyblackwellcme.com

• Read the target audience, learning objectives, and author disclosures.

• Read the article in print or online format.

• Reflect on the article.

• Access the CME Exam, and choose the best answer to each question.

• Complete the required evaluation component of the activity.

This activity will be available for CME credit for twelve months following its publication date. At that time, it will be reviewed and potentially updated and extended for an additional twelve months.

Recent studies of the growth of the hospitalist movement have confirmed that hospitalists are taking care of an increasing percentage of hospitalized older adults.1, 2 Unfortunately, few hospitalist groups have specific programs or protocols to address the special needs of older patients.3, 4 We were inspired by a top 10 article written by nephrologists for primary care physicians to compile 10 evidence‐based pearls that may be helpful to hospitalists caring for older persons.5

1. Many Health Conditions in Older Patients are Multifactorial and Require a Multifactorial Approach to Care

A geriatric syndrome is a multifactorial condition occurring primarily in frail elderly which is usually due to multiple contributing factors and results from an interaction between patient‐specific impairments and situation‐specific stressors.68 Geriatric syndromes cannot be treated easily with a single intervention; the approach must target each modifiable risk factor. Table 1 illustrates for an example of how this approach differs from the traditional medical approach in the case of falls, a common geriatric syndrome. Hospitalists commonly encounter the geriatric syndromes that either lead to hospitalization, such as falls or dementia, or that can complicate a hospitalization for another condition, such as delirium, falls, or urinary incontinence. Two geriatric syndromes in particular, delirium and falls, are associated with increased length of stay, increased healthcare costs, and substantial morbidity.9, 10 Multifactorial interventions such as the Hospital Elder Life Project (HELP) have been shown to prevent delirium and falls.1114 Studies of the HELP intervention demonstrated benefits on outcomes that are important to hospitalists, including shortened length of stay.10, 15 While implementing these interventions is not possible at every institution, it may be possible to implement some aspects in a targeted fashion (for example, early physical therapy and mobilization to decrease risk of delirium and falls) or to work with hospital administration to implement the larger interventions.

2. Screening Elderly Patients for the Presence of Common Geriatric Syndromes can Improve Care

Comprehensive geriatric assessment, a process of multifactorial health evaluation of the older patient, is an important part of geriatric medicine and has been shown to reduce functional decline.16 While comprehensive geriatric assessment may not be practical in the acute care setting, some basic principles and tools of geriatric assessment, namely screening for geriatric syndromes, can be helpful. Here is one efficient, evidence‐based approach to screening hospitalized elderly patients for cognitive impairment and falls, and then using the results of screening to improve care:

3. Elderly Patients are at Risk for Functional Decline During Hospitalization and Measures Can Be Taken to Prevent This

A cascade to dependency has been described in which the effects of usual aging (eg, fragile skin) and hospitalization (eg, immobilization) interact with each other, often producing complications (eg, pressure ulcers) that can lead to the loss of the ability to live independently.30 Functional decline during hospitalization is common and is associated with poor prognosis. In one study of elderly patients with new Activities of Daily Living (ADL) disability at discharge, over 40% were dead by 12 months after discharge, and only 30% had returned to baseline function.31, 32 Functional status may affect discharge planning, especially if the patient is not able to return safely to his or her previous living environment. Elderly patients are very vulnerable to new ADL dependency and loss of ambulatory ability as a result of a hospitalization.33, 34 The initial evaluation of an elderly patient should always include an inquiry into the patient's functional abilities, including whether the patient requires assistance to perform self‐care (ADL) activities or instrumental activities of daily living (IADLs), and who is available to help at home. We remember ADLs as those activities we learn as a young child (bathing, dressing, feeding, toileting, transfers) and IADLs as activities we learn when we leave our parents' home to live independently (shopping, cooking, laundry, housekeeping, managing money, using public transportation). Patients in assisted living facilities and adult family homes receive varying degrees of help with ADLs and IADLs, and no particular level of assistance can be assumed; assisted living residents may be at higher risk of functional decline during hospitalization than community‐dwelling persons.35

Acute Care of Elderly (ACE) units have been shown to reduce functional disability and discharge to long‐term care settings, with length of stay and hospital charges similar to that of usual care.36 Most hospitals do not have ACE units, but implementing some components of the intervention, such as early physical and occupational therapy, early discharge planning, early mobility, and adequate nutrition may reduce functional disability. A Cochrane review found a small decrease in length of stay of about a day among elderly patients who participated in a structured exercise program, which could be extrapolated to support the usefulness of increased mobility and early physical therapy.37

4. Delirium is a Common but Serious Condition Among Hospitalized Elderly Patients and in Some Cases Can Be Prevented

The incidence of delirium appears to be as high as 60% in hospitalized elderly patients with multiple risk factors for this condition.38, 39 Delirium predicts longer hospital stay, increases likelihood of discharge to a skilled nursing facility, and is a marker for significant morbidity and mortality.4042 Cognitive screening, as discussed above, can help determine who is at risk for delirium, and the Confusion Assessment Method (CAM) is becoming more widely used as a bedside screening tool for detecting delirium.43 Other important risk factors for delirium in addition to preexisting cognitive impairment include age over 65, prior delirium, polypharmacy, functional dependence, and sensory impairment.44 A landmark randomized controlled trial by Sharon Inouye et al. showed that delirium can often be prevented in high‐risk patients by ensuring frequent reorientation, maintenance of the patient's usual sleep‐wake cycle, early mobilization, adequate nutrition and hydration, and regular use of sensory aids such as glasses and hearing aids.11

When delirium does occur despite preventive efforts, it should trigger a thorough investigation for an underlying cause. Common contributing factors to delirium in hospitalized patients include infections such as urinary tract infections or hospital‐acquired pneumonia, pain, electrolyte abnormalities, cardiac ischemia, medication side effects, and urinary retention or constipation. Any psychoactive or anticholinergic medication can contribute to, or exacerbate, delirium; common culprits include diphenhydramine, benzodiazepines, and muscle relaxants.44 Although one or more treatable underlying causes should always be sought, many cases of delirium in the hospital are multifactorial.

If pharmacologic treatment for delirium is necessary, low‐dose haloperidol is the first‐line agent, starting with 0.25 mg intravenously or 0.5 mg by mouth, nightly to twice a day. A recent systematic review supported the use of haloperidol as a first‐line agent in the acute setting; second‐generation antipsychotics are an alternative, but studies have shown no benefits of these agents over haloperidol in terms of safety or efficacy.45 Physical restraints should be avoided in delirious patients, as they may actually worsen delirium and have not been proven to reduce falls or secondary injury.46

5. Treating Nondementia Illnesses in Hospitalized Elders With Dementia Requires Consideration of the Patient's Limited Life Expectancy and Cognitive Deficits

Elderly patients with dementia are frequently hospitalized for medical illness and pose special challenges to the hospitalist. Patients with dementia may not be able to accurately report symptoms and side effects of therapy, and may lack decisional capacity. The clinician should also carefully consider the benefits and burdens of a proposed therapy or diagnostic test, taking into account the patient's cognitive deficits and limited life expectancy.47 The median postdiagnosis life expectancy of a patient with Alzheimer disease is about 4 years for men and about 6 years for women, with a range from about 2 to 9 years, according to population‐based studies of incident Alzheimer dementia.48, 49 In a patient with early or mild dementia, the hospitalist may first need to establish whether the patient does indeed have dementia. It is also important to question family about how the patient is managing at home so that appropriate discharge plans can be made.

Any intervention such as surgery or intubation in a patient with dementia should be considered carefully in the context of the patient's dementia, keeping in mind the remaining life expectancy, increased risk for delirium after surgery, and potential difficulty with adherence to postoperative precautions or participation in rehabilitation. Invasive procedures such as mechanical ventilation or central line placement may not be indicated in patients with advanced dementia. In one prospective cohort study, patients with advanced dementia admitted to the hospital for hip fractures or pneumonia had much higher mortality than those without dementia, despite having equal rates of procedures such as mechanical ventilation and central line placement.50

A common scenario in a patient with advanced dementia is the patient presenting with decreased intake and dysphagia; family and/or caregivers inquire about enteral tube feeding and/or long‐term intravenous hydration. This situation requires a thoughtfully presented, informative discussion with the family about artificial feeding in advanced dementia. There is no evidence that artificial feeding improves outcomes, and a recent Cochrane systematic review found insufficient evidence to suggest that enteral tube feeding is beneficial in patients with dementia.5153 Instead, dementia patients at the end of their lives benefit from a palliative approach, which would include hand‐feeding for comfort if the patient indicates hunger.54

6. Frail Elderly Patients are at High Risk for Iatrogenic Complications During Hospitalization

Frail elders are at increased risk for iatrogenic complications, including surgical‐ and procedure‐related events, adverse drug events, nosocomial infections, pressure ulcers, and falls.5557 In the Harvard Medical Practice Study, a retrospective study of adverse events in 30,000 patients, those age 65 and over accounted for 27% of the hospitalized population but 43% of the adverse events. In this study, four types of adverse events occurred at least twice as often in older patients: fractures, falls, nontechnical postoperative complications, and adverse events related to noninvasive treatments.58 The risk of hospital‐acquired infection also rises dramatically with age; risk is ten times higher in patients over 70 than those aged 49 and under, with urinary tract infections and surgical site infections the most common.59 The oldest, most seriously ill and most functionally impaired elderly patients are at particularly high risk of cascade iatrogenesis, where one medical intervention triggers a series of adverse events.60 Frail elderly patients are at greater risk for adverse events during hospitalization, and careful consideration of the need for all diagnostic tests and procedures may reduce risks. Table 3 lists the iatrogenic complications that disproportionately affect the elderly.

7. Pain Should Be Aggressively Identified and Appropriately Treated

Adequate treatment of pain in the elderly can improve functional status, mobility, and mood. Clinicians are understandably wary of prescribing opioids in the elderly, but undertreatment of pain is also common and in hospitalized patients can lead to delirium, delays in rehabilitation, and higher healthcare costs.44, 61 Acetaminophen is generally safe and is recommended as first‐line therapy in most cases of pain. Nonsteroidal antiinflammatory drugs (NSAIDS) should be used with caution, as the risk of gastrointestinal toxicity increases with age; long‐acting agents such as toradol should be avoided.62 A study of adverse drug reactions causing hospitalization in elderly individuals implicated NSAIDs in 23.5% of cases.63 If a patient has severe pain that limits functional capacity but does not respond to acetaminophen, it is reasonable to consider low‐dose opioids. The 2009 American Geriatrics Society guidelines recommend that opioids be used for severe pain, especially when it limits functional capacity. Opioids should be given orally when possible and started at low doses (for example, 2.5 to 5 milligrams of oxycodone offered every 4 hours as needed). Either oxycodone or morphine can be used as a first‐line, short‐acting opioid, but morphine should be used cautiously in patients with renal insufficiency, as toxic metabolites are renally cleared. Methadone should be used very cautiously and ideally by clinicians experienced in its use because of its long and variable half‐life. Serotonin‐norepinephrine reuptake inhibitors such as duloxetine, and anticonvulsants such as gabapentin, can be helpful adjuncts for neuropathic pain; tricyclics should generally be avoided, because the elderly are particularly sensitive to the anticholinergic side effects (ie, sedation, orthostatic hypotension, urinary retention, constipation) of these agents.61 Nortriptyline, which has the least anticholinergic properties of this medication class, may be the best option if a tricyclic is desired.

8. Hospitalization Can Be an Opportunity for a Thorough Review and Reduction of Outpatient Medications in Collaboration With the Patient's Primary Care Provider

Adverse drug reactions (ADRs) are potentially life‐threatening for all patients, but elderly individuals are disproportionately affected. It is estimated that 30% of hospital admissions of older patients are due to drug‐related toxicity.64 The Beers criteria provide expert consensus on drugs that should either be avoided or used cautiously in the elderly; we have highlighted some of the drugs on the Beers list that are relevant to the hospitalist in Table 4. Notable inclusions on the most recent Beers list include nitrofurantoin, ferrous sulfate at dosages greater than 325 mg per day, doxazosin, and fluoxetine.65 Anticholinergics (such as oxybutynin) and cholinesterase inhibitors (such as donepezil) should not be used together, because the interaction makes them ineffective.

Many ADRs are caused by medications that are not on the Beers list but have narrow therapeutic windows, especially warfarin and insulin; digoxin, which is on the Beers list, is another common culprit in ADRs leading to emergency room visits.66 Medications that are clearly causing ADRs should be discontinued, with the knowledge and input of the primary care provider, and with written documentation on the discharge summary and clear instructions to the patient. Even when a hospital admission is not a result of an ADR, it may provide an opportunity to review the patient's medication list, clarify that the patient is taking medications as directed by their primary care provider, and determine if the list contains medications where risks now outweigh benefits, in which case those medications should be discontinued. Studies have shown that elimination of medications that are associated with falls reduces the risk of future falls.67 Adjustments to patient's medications should be made in close collaboration with the primary care provider and with a clinical pharmacist, if available.

9. Discharge Planning for an Elderly Patient Should Start Early, Be Comprehensive, and Involve the Patient and Caregivers

A successful discharge plan for an elderly patient must start early, take functional status into account, and perhaps most importantly, the planning process should involve the patient and family, if appropriate. One study of patients over 70 discharged from an urban, academic public hospital found that only 10% recalled receiving written discharge instructions, and only 53% who were prescribed a new medication actually had that medication at home.68 Growing evidence suggests that older patients have poorer functional health literacy regarding medications.69 Care transitions are an active area of research, and multiple studies have shown lower rates of rehospitalization with comprehensive transitional care programs involving transition coaches or advance practice nurses providing home visits and follow‐up telephone calls.70, 71 More research is needed in this area to develop simple, cost‐effective care transitions programs. In the meantime, hospitalists can actively involve a multidisciplinary team (pharmacists and social workers, for example) early in the hospitalization, provide more patient‐friendly discharge materials such as those available as part of the Society of Hospital Medicine's BOOST, and place targeted follow‐up phone calls after discharge.52, 7274 Ensuring that a frail elderly patient's primary care provider is aware of the hospitalization may be particularly important in avoiding postdischarge problems.75

10. Elderly Patients are Often Very Clear About Their Preferences for Treatment. Discussing This on Admission Can Help Clarify the Goals of the Hospitalization

The risks and benefits of any intervention being considered should be presented and discussed with the patient in the context of the likelihood of the intervention restoring an acceptable quality of life to the patient. Many common chronic conditions in the elderly such as Parkinson disease, congestive heart failure, and dementia are progressive and life‐limiting. Qualitative studies confirm that elderly patients want to know the likelihood that a proposed intervention will help them return to their previous level of functioning or a level that is acceptable to them.76, 77 In one prospective cohort study, older age was found to correlate with a higher rate of withholding ventilatory support, dialysis, and surgery.78 However, a more recent study has suggested that patient preferences are more dynamic, and that older patients will make decisions based on current health status rather than core values.76 While families should be involved in the process of clarification of goals of care, the patients' own values should be elicited whenever possible, with bedside assessment of decision‐making capacity to ensure that patients are allowed to speak for themselves if they possess decisional capacity for the decision at hand.79

Hospitalists should have a special approach to the elderly patient which takes into account the elder's increased vulnerability to iatrogenic complications and acute functional decline, the presence of geriatric syndromes, and individual preferences. Early assessment of an elderly patient's cognitive and physical functioning, level of pain, fall risk, and preferences for care are necessary for optimal inpatient care and may result in preserved function and a decrease in adverse events.

Recent studies of the growth of the hospitalist movement have confirmed that hospitalists are taking care of an increasing percentage of hospitalized older adults.1, 2 Unfortunately, few hospitalist groups have specific programs or protocols to address the special needs of older patients.3, 4 We were inspired by a top 10 article written by nephrologists for primary care physicians to compile 10 evidence‐based pearls that may be helpful to hospitalists caring for older persons.5

1. Many Health Conditions in Older Patients are Multifactorial and Require a Multifactorial Approach to Care

A geriatric syndrome is a multifactorial condition occurring primarily in frail elderly which is usually due to multiple contributing factors and results from an interaction between patient‐specific impairments and situation‐specific stressors.68 Geriatric syndromes cannot be treated easily with a single intervention; the approach must target each modifiable risk factor. Table 1 illustrates for an example of how this approach differs from the traditional medical approach in the case of falls, a common geriatric syndrome. Hospitalists commonly encounter the geriatric syndromes that either lead to hospitalization, such as falls or dementia, or that can complicate a hospitalization for another condition, such as delirium, falls, or urinary incontinence. Two geriatric syndromes in particular, delirium and falls, are associated with increased length of stay, increased healthcare costs, and substantial morbidity.9, 10 Multifactorial interventions such as the Hospital Elder Life Project (HELP) have been shown to prevent delirium and falls.1114 Studies of the HELP intervention demonstrated benefits on outcomes that are important to hospitalists, including shortened length of stay.10, 15 While implementing these interventions is not possible at every institution, it may be possible to implement some aspects in a targeted fashion (for example, early physical therapy and mobilization to decrease risk of delirium and falls) or to work with hospital administration to implement the larger interventions.

2. Screening Elderly Patients for the Presence of Common Geriatric Syndromes can Improve Care

Comprehensive geriatric assessment, a process of multifactorial health evaluation of the older patient, is an important part of geriatric medicine and has been shown to reduce functional decline.16 While comprehensive geriatric assessment may not be practical in the acute care setting, some basic principles and tools of geriatric assessment, namely screening for geriatric syndromes, can be helpful. Here is one efficient, evidence‐based approach to screening hospitalized elderly patients for cognitive impairment and falls, and then using the results of screening to improve care:

3. Elderly Patients are at Risk for Functional Decline During Hospitalization and Measures Can Be Taken to Prevent This

A cascade to dependency has been described in which the effects of usual aging (eg, fragile skin) and hospitalization (eg, immobilization) interact with each other, often producing complications (eg, pressure ulcers) that can lead to the loss of the ability to live independently.30 Functional decline during hospitalization is common and is associated with poor prognosis. In one study of elderly patients with new Activities of Daily Living (ADL) disability at discharge, over 40% were dead by 12 months after discharge, and only 30% had returned to baseline function.31, 32 Functional status may affect discharge planning, especially if the patient is not able to return safely to his or her previous living environment. Elderly patients are very vulnerable to new ADL dependency and loss of ambulatory ability as a result of a hospitalization.33, 34 The initial evaluation of an elderly patient should always include an inquiry into the patient's functional abilities, including whether the patient requires assistance to perform self‐care (ADL) activities or instrumental activities of daily living (IADLs), and who is available to help at home. We remember ADLs as those activities we learn as a young child (bathing, dressing, feeding, toileting, transfers) and IADLs as activities we learn when we leave our parents' home to live independently (shopping, cooking, laundry, housekeeping, managing money, using public transportation). Patients in assisted living facilities and adult family homes receive varying degrees of help with ADLs and IADLs, and no particular level of assistance can be assumed; assisted living residents may be at higher risk of functional decline during hospitalization than community‐dwelling persons.35

Acute Care of Elderly (ACE) units have been shown to reduce functional disability and discharge to long‐term care settings, with length of stay and hospital charges similar to that of usual care.36 Most hospitals do not have ACE units, but implementing some components of the intervention, such as early physical and occupational therapy, early discharge planning, early mobility, and adequate nutrition may reduce functional disability. A Cochrane review found a small decrease in length of stay of about a day among elderly patients who participated in a structured exercise program, which could be extrapolated to support the usefulness of increased mobility and early physical therapy.37

4. Delirium is a Common but Serious Condition Among Hospitalized Elderly Patients and in Some Cases Can Be Prevented

The incidence of delirium appears to be as high as 60% in hospitalized elderly patients with multiple risk factors for this condition.38, 39 Delirium predicts longer hospital stay, increases likelihood of discharge to a skilled nursing facility, and is a marker for significant morbidity and mortality.4042 Cognitive screening, as discussed above, can help determine who is at risk for delirium, and the Confusion Assessment Method (CAM) is becoming more widely used as a bedside screening tool for detecting delirium.43 Other important risk factors for delirium in addition to preexisting cognitive impairment include age over 65, prior delirium, polypharmacy, functional dependence, and sensory impairment.44 A landmark randomized controlled trial by Sharon Inouye et al. showed that delirium can often be prevented in high‐risk patients by ensuring frequent reorientation, maintenance of the patient's usual sleep‐wake cycle, early mobilization, adequate nutrition and hydration, and regular use of sensory aids such as glasses and hearing aids.11

When delirium does occur despite preventive efforts, it should trigger a thorough investigation for an underlying cause. Common contributing factors to delirium in hospitalized patients include infections such as urinary tract infections or hospital‐acquired pneumonia, pain, electrolyte abnormalities, cardiac ischemia, medication side effects, and urinary retention or constipation. Any psychoactive or anticholinergic medication can contribute to, or exacerbate, delirium; common culprits include diphenhydramine, benzodiazepines, and muscle relaxants.44 Although one or more treatable underlying causes should always be sought, many cases of delirium in the hospital are multifactorial.

If pharmacologic treatment for delirium is necessary, low‐dose haloperidol is the first‐line agent, starting with 0.25 mg intravenously or 0.5 mg by mouth, nightly to twice a day. A recent systematic review supported the use of haloperidol as a first‐line agent in the acute setting; second‐generation antipsychotics are an alternative, but studies have shown no benefits of these agents over haloperidol in terms of safety or efficacy.45 Physical restraints should be avoided in delirious patients, as they may actually worsen delirium and have not been proven to reduce falls or secondary injury.46

5. Treating Nondementia Illnesses in Hospitalized Elders With Dementia Requires Consideration of the Patient's Limited Life Expectancy and Cognitive Deficits

Elderly patients with dementia are frequently hospitalized for medical illness and pose special challenges to the hospitalist. Patients with dementia may not be able to accurately report symptoms and side effects of therapy, and may lack decisional capacity. The clinician should also carefully consider the benefits and burdens of a proposed therapy or diagnostic test, taking into account the patient's cognitive deficits and limited life expectancy.47 The median postdiagnosis life expectancy of a patient with Alzheimer disease is about 4 years for men and about 6 years for women, with a range from about 2 to 9 years, according to population‐based studies of incident Alzheimer dementia.48, 49 In a patient with early or mild dementia, the hospitalist may first need to establish whether the patient does indeed have dementia. It is also important to question family about how the patient is managing at home so that appropriate discharge plans can be made.

Any intervention such as surgery or intubation in a patient with dementia should be considered carefully in the context of the patient's dementia, keeping in mind the remaining life expectancy, increased risk for delirium after surgery, and potential difficulty with adherence to postoperative precautions or participation in rehabilitation. Invasive procedures such as mechanical ventilation or central line placement may not be indicated in patients with advanced dementia. In one prospective cohort study, patients with advanced dementia admitted to the hospital for hip fractures or pneumonia had much higher mortality than those without dementia, despite having equal rates of procedures such as mechanical ventilation and central line placement.50

A common scenario in a patient with advanced dementia is the patient presenting with decreased intake and dysphagia; family and/or caregivers inquire about enteral tube feeding and/or long‐term intravenous hydration. This situation requires a thoughtfully presented, informative discussion with the family about artificial feeding in advanced dementia. There is no evidence that artificial feeding improves outcomes, and a recent Cochrane systematic review found insufficient evidence to suggest that enteral tube feeding is beneficial in patients with dementia.5153 Instead, dementia patients at the end of their lives benefit from a palliative approach, which would include hand‐feeding for comfort if the patient indicates hunger.54

6. Frail Elderly Patients are at High Risk for Iatrogenic Complications During Hospitalization

Frail elders are at increased risk for iatrogenic complications, including surgical‐ and procedure‐related events, adverse drug events, nosocomial infections, pressure ulcers, and falls.5557 In the Harvard Medical Practice Study, a retrospective study of adverse events in 30,000 patients, those age 65 and over accounted for 27% of the hospitalized population but 43% of the adverse events. In this study, four types of adverse events occurred at least twice as often in older patients: fractures, falls, nontechnical postoperative complications, and adverse events related to noninvasive treatments.58 The risk of hospital‐acquired infection also rises dramatically with age; risk is ten times higher in patients over 70 than those aged 49 and under, with urinary tract infections and surgical site infections the most common.59 The oldest, most seriously ill and most functionally impaired elderly patients are at particularly high risk of cascade iatrogenesis, where one medical intervention triggers a series of adverse events.60 Frail elderly patients are at greater risk for adverse events during hospitalization, and careful consideration of the need for all diagnostic tests and procedures may reduce risks. Table 3 lists the iatrogenic complications that disproportionately affect the elderly.

7. Pain Should Be Aggressively Identified and Appropriately Treated

Adequate treatment of pain in the elderly can improve functional status, mobility, and mood. Clinicians are understandably wary of prescribing opioids in the elderly, but undertreatment of pain is also common and in hospitalized patients can lead to delirium, delays in rehabilitation, and higher healthcare costs.44, 61 Acetaminophen is generally safe and is recommended as first‐line therapy in most cases of pain. Nonsteroidal antiinflammatory drugs (NSAIDS) should be used with caution, as the risk of gastrointestinal toxicity increases with age; long‐acting agents such as toradol should be avoided.62 A study of adverse drug reactions causing hospitalization in elderly individuals implicated NSAIDs in 23.5% of cases.63 If a patient has severe pain that limits functional capacity but does not respond to acetaminophen, it is reasonable to consider low‐dose opioids. The 2009 American Geriatrics Society guidelines recommend that opioids be used for severe pain, especially when it limits functional capacity. Opioids should be given orally when possible and started at low doses (for example, 2.5 to 5 milligrams of oxycodone offered every 4 hours as needed). Either oxycodone or morphine can be used as a first‐line, short‐acting opioid, but morphine should be used cautiously in patients with renal insufficiency, as toxic metabolites are renally cleared. Methadone should be used very cautiously and ideally by clinicians experienced in its use because of its long and variable half‐life. Serotonin‐norepinephrine reuptake inhibitors such as duloxetine, and anticonvulsants such as gabapentin, can be helpful adjuncts for neuropathic pain; tricyclics should generally be avoided, because the elderly are particularly sensitive to the anticholinergic side effects (ie, sedation, orthostatic hypotension, urinary retention, constipation) of these agents.61 Nortriptyline, which has the least anticholinergic properties of this medication class, may be the best option if a tricyclic is desired.

8. Hospitalization Can Be an Opportunity for a Thorough Review and Reduction of Outpatient Medications in Collaboration With the Patient's Primary Care Provider

Adverse drug reactions (ADRs) are potentially life‐threatening for all patients, but elderly individuals are disproportionately affected. It is estimated that 30% of hospital admissions of older patients are due to drug‐related toxicity.64 The Beers criteria provide expert consensus on drugs that should either be avoided or used cautiously in the elderly; we have highlighted some of the drugs on the Beers list that are relevant to the hospitalist in Table 4. Notable inclusions on the most recent Beers list include nitrofurantoin, ferrous sulfate at dosages greater than 325 mg per day, doxazosin, and fluoxetine.65 Anticholinergics (such as oxybutynin) and cholinesterase inhibitors (such as donepezil) should not be used together, because the interaction makes them ineffective.

Many ADRs are caused by medications that are not on the Beers list but have narrow therapeutic windows, especially warfarin and insulin; digoxin, which is on the Beers list, is another common culprit in ADRs leading to emergency room visits.66 Medications that are clearly causing ADRs should be discontinued, with the knowledge and input of the primary care provider, and with written documentation on the discharge summary and clear instructions to the patient. Even when a hospital admission is not a result of an ADR, it may provide an opportunity to review the patient's medication list, clarify that the patient is taking medications as directed by their primary care provider, and determine if the list contains medications where risks now outweigh benefits, in which case those medications should be discontinued. Studies have shown that elimination of medications that are associated with falls reduces the risk of future falls.67 Adjustments to patient's medications should be made in close collaboration with the primary care provider and with a clinical pharmacist, if available.

9. Discharge Planning for an Elderly Patient Should Start Early, Be Comprehensive, and Involve the Patient and Caregivers

A successful discharge plan for an elderly patient must start early, take functional status into account, and perhaps most importantly, the planning process should involve the patient and family, if appropriate. One study of patients over 70 discharged from an urban, academic public hospital found that only 10% recalled receiving written discharge instructions, and only 53% who were prescribed a new medication actually had that medication at home.68 Growing evidence suggests that older patients have poorer functional health literacy regarding medications.69 Care transitions are an active area of research, and multiple studies have shown lower rates of rehospitalization with comprehensive transitional care programs involving transition coaches or advance practice nurses providing home visits and follow‐up telephone calls.70, 71 More research is needed in this area to develop simple, cost‐effective care transitions programs. In the meantime, hospitalists can actively involve a multidisciplinary team (pharmacists and social workers, for example) early in the hospitalization, provide more patient‐friendly discharge materials such as those available as part of the Society of Hospital Medicine's BOOST, and place targeted follow‐up phone calls after discharge.52, 7274 Ensuring that a frail elderly patient's primary care provider is aware of the hospitalization may be particularly important in avoiding postdischarge problems.75

10. Elderly Patients are Often Very Clear About Their Preferences for Treatment. Discussing This on Admission Can Help Clarify the Goals of the Hospitalization

The risks and benefits of any intervention being considered should be presented and discussed with the patient in the context of the likelihood of the intervention restoring an acceptable quality of life to the patient. Many common chronic conditions in the elderly such as Parkinson disease, congestive heart failure, and dementia are progressive and life‐limiting. Qualitative studies confirm that elderly patients want to know the likelihood that a proposed intervention will help them return to their previous level of functioning or a level that is acceptable to them.76, 77 In one prospective cohort study, older age was found to correlate with a higher rate of withholding ventilatory support, dialysis, and surgery.78 However, a more recent study has suggested that patient preferences are more dynamic, and that older patients will make decisions based on current health status rather than core values.76 While families should be involved in the process of clarification of goals of care, the patients' own values should be elicited whenever possible, with bedside assessment of decision‐making capacity to ensure that patients are allowed to speak for themselves if they possess decisional capacity for the decision at hand.79

Hospitalists should have a special approach to the elderly patient which takes into account the elder's increased vulnerability to iatrogenic complications and acute functional decline, the presence of geriatric syndromes, and individual preferences. Early assessment of an elderly patient's cognitive and physical functioning, level of pain, fall risk, and preferences for care are necessary for optimal inpatient care and may result in preserved function and a decrease in adverse events.

Recent studies of the growth of the hospitalist movement have confirmed that hospitalists are taking care of an increasing percentage of hospitalized older adults.1, 2 Unfortunately, few hospitalist groups have specific programs or protocols to address the special needs of older patients.3, 4 We were inspired by a top 10 article written by nephrologists for primary care physicians to compile 10 evidence‐based pearls that may be helpful to hospitalists caring for older persons.5

1. Many Health Conditions in Older Patients are Multifactorial and Require a Multifactorial Approach to Care

A geriatric syndrome is a multifactorial condition occurring primarily in frail elderly which is usually due to multiple contributing factors and results from an interaction between patient‐specific impairments and situation‐specific stressors.68 Geriatric syndromes cannot be treated easily with a single intervention; the approach must target each modifiable risk factor. Table 1 illustrates for an example of how this approach differs from the traditional medical approach in the case of falls, a common geriatric syndrome. Hospitalists commonly encounter the geriatric syndromes that either lead to hospitalization, such as falls or dementia, or that can complicate a hospitalization for another condition, such as delirium, falls, or urinary incontinence. Two geriatric syndromes in particular, delirium and falls, are associated with increased length of stay, increased healthcare costs, and substantial morbidity.9, 10 Multifactorial interventions such as the Hospital Elder Life Project (HELP) have been shown to prevent delirium and falls.1114 Studies of the HELP intervention demonstrated benefits on outcomes that are important to hospitalists, including shortened length of stay.10, 15 While implementing these interventions is not possible at every institution, it may be possible to implement some aspects in a targeted fashion (for example, early physical therapy and mobilization to decrease risk of delirium and falls) or to work with hospital administration to implement the larger interventions.

2. Screening Elderly Patients for the Presence of Common Geriatric Syndromes can Improve Care

Comprehensive geriatric assessment, a process of multifactorial health evaluation of the older patient, is an important part of geriatric medicine and has been shown to reduce functional decline.16 While comprehensive geriatric assessment may not be practical in the acute care setting, some basic principles and tools of geriatric assessment, namely screening for geriatric syndromes, can be helpful. Here is one efficient, evidence‐based approach to screening hospitalized elderly patients for cognitive impairment and falls, and then using the results of screening to improve care:

3. Elderly Patients are at Risk for Functional Decline During Hospitalization and Measures Can Be Taken to Prevent This

A cascade to dependency has been described in which the effects of usual aging (eg, fragile skin) and hospitalization (eg, immobilization) interact with each other, often producing complications (eg, pressure ulcers) that can lead to the loss of the ability to live independently.30 Functional decline during hospitalization is common and is associated with poor prognosis. In one study of elderly patients with new Activities of Daily Living (ADL) disability at discharge, over 40% were dead by 12 months after discharge, and only 30% had returned to baseline function.31, 32 Functional status may affect discharge planning, especially if the patient is not able to return safely to his or her previous living environment. Elderly patients are very vulnerable to new ADL dependency and loss of ambulatory ability as a result of a hospitalization.33, 34 The initial evaluation of an elderly patient should always include an inquiry into the patient's functional abilities, including whether the patient requires assistance to perform self‐care (ADL) activities or instrumental activities of daily living (IADLs), and who is available to help at home. We remember ADLs as those activities we learn as a young child (bathing, dressing, feeding, toileting, transfers) and IADLs as activities we learn when we leave our parents' home to live independently (shopping, cooking, laundry, housekeeping, managing money, using public transportation). Patients in assisted living facilities and adult family homes receive varying degrees of help with ADLs and IADLs, and no particular level of assistance can be assumed; assisted living residents may be at higher risk of functional decline during hospitalization than community‐dwelling persons.35

Acute Care of Elderly (ACE) units have been shown to reduce functional disability and discharge to long‐term care settings, with length of stay and hospital charges similar to that of usual care.36 Most hospitals do not have ACE units, but implementing some components of the intervention, such as early physical and occupational therapy, early discharge planning, early mobility, and adequate nutrition may reduce functional disability. A Cochrane review found a small decrease in length of stay of about a day among elderly patients who participated in a structured exercise program, which could be extrapolated to support the usefulness of increased mobility and early physical therapy.37

4. Delirium is a Common but Serious Condition Among Hospitalized Elderly Patients and in Some Cases Can Be Prevented

The incidence of delirium appears to be as high as 60% in hospitalized elderly patients with multiple risk factors for this condition.38, 39 Delirium predicts longer hospital stay, increases likelihood of discharge to a skilled nursing facility, and is a marker for significant morbidity and mortality.4042 Cognitive screening, as discussed above, can help determine who is at risk for delirium, and the Confusion Assessment Method (CAM) is becoming more widely used as a bedside screening tool for detecting delirium.43 Other important risk factors for delirium in addition to preexisting cognitive impairment include age over 65, prior delirium, polypharmacy, functional dependence, and sensory impairment.44 A landmark randomized controlled trial by Sharon Inouye et al. showed that delirium can often be prevented in high‐risk patients by ensuring frequent reorientation, maintenance of the patient's usual sleep‐wake cycle, early mobilization, adequate nutrition and hydration, and regular use of sensory aids such as glasses and hearing aids.11

When delirium does occur despite preventive efforts, it should trigger a thorough investigation for an underlying cause. Common contributing factors to delirium in hospitalized patients include infections such as urinary tract infections or hospital‐acquired pneumonia, pain, electrolyte abnormalities, cardiac ischemia, medication side effects, and urinary retention or constipation. Any psychoactive or anticholinergic medication can contribute to, or exacerbate, delirium; common culprits include diphenhydramine, benzodiazepines, and muscle relaxants.44 Although one or more treatable underlying causes should always be sought, many cases of delirium in the hospital are multifactorial.

If pharmacologic treatment for delirium is necessary, low‐dose haloperidol is the first‐line agent, starting with 0.25 mg intravenously or 0.5 mg by mouth, nightly to twice a day. A recent systematic review supported the use of haloperidol as a first‐line agent in the acute setting; second‐generation antipsychotics are an alternative, but studies have shown no benefits of these agents over haloperidol in terms of safety or efficacy.45 Physical restraints should be avoided in delirious patients, as they may actually worsen delirium and have not been proven to reduce falls or secondary injury.46

5. Treating Nondementia Illnesses in Hospitalized Elders With Dementia Requires Consideration of the Patient's Limited Life Expectancy and Cognitive Deficits

Elderly patients with dementia are frequently hospitalized for medical illness and pose special challenges to the hospitalist. Patients with dementia may not be able to accurately report symptoms and side effects of therapy, and may lack decisional capacity. The clinician should also carefully consider the benefits and burdens of a proposed therapy or diagnostic test, taking into account the patient's cognitive deficits and limited life expectancy.47 The median postdiagnosis life expectancy of a patient with Alzheimer disease is about 4 years for men and about 6 years for women, with a range from about 2 to 9 years, according to population‐based studies of incident Alzheimer dementia.48, 49 In a patient with early or mild dementia, the hospitalist may first need to establish whether the patient does indeed have dementia. It is also important to question family about how the patient is managing at home so that appropriate discharge plans can be made.

Any intervention such as surgery or intubation in a patient with dementia should be considered carefully in the context of the patient's dementia, keeping in mind the remaining life expectancy, increased risk for delirium after surgery, and potential difficulty with adherence to postoperative precautions or participation in rehabilitation. Invasive procedures such as mechanical ventilation or central line placement may not be indicated in patients with advanced dementia. In one prospective cohort study, patients with advanced dementia admitted to the hospital for hip fractures or pneumonia had much higher mortality than those without dementia, despite having equal rates of procedures such as mechanical ventilation and central line placement.50

A common scenario in a patient with advanced dementia is the patient presenting with decreased intake and dysphagia; family and/or caregivers inquire about enteral tube feeding and/or long‐term intravenous hydration. This situation requires a thoughtfully presented, informative discussion with the family about artificial feeding in advanced dementia. There is no evidence that artificial feeding improves outcomes, and a recent Cochrane systematic review found insufficient evidence to suggest that enteral tube feeding is beneficial in patients with dementia.5153 Instead, dementia patients at the end of their lives benefit from a palliative approach, which would include hand‐feeding for comfort if the patient indicates hunger.54

6. Frail Elderly Patients are at High Risk for Iatrogenic Complications During Hospitalization

Frail elders are at increased risk for iatrogenic complications, including surgical‐ and procedure‐related events, adverse drug events, nosocomial infections, pressure ulcers, and falls.5557 In the Harvard Medical Practice Study, a retrospective study of adverse events in 30,000 patients, those age 65 and over accounted for 27% of the hospitalized population but 43% of the adverse events. In this study, four types of adverse events occurred at least twice as often in older patients: fractures, falls, nontechnical postoperative complications, and adverse events related to noninvasive treatments.58 The risk of hospital‐acquired infection also rises dramatically with age; risk is ten times higher in patients over 70 than those aged 49 and under, with urinary tract infections and surgical site infections the most common.59 The oldest, most seriously ill and most functionally impaired elderly patients are at particularly high risk of cascade iatrogenesis, where one medical intervention triggers a series of adverse events.60 Frail elderly patients are at greater risk for adverse events during hospitalization, and careful consideration of the need for all diagnostic tests and procedures may reduce risks. Table 3 lists the iatrogenic complications that disproportionately affect the elderly.

7. Pain Should Be Aggressively Identified and Appropriately Treated

Adequate treatment of pain in the elderly can improve functional status, mobility, and mood. Clinicians are understandably wary of prescribing opioids in the elderly, but undertreatment of pain is also common and in hospitalized patients can lead to delirium, delays in rehabilitation, and higher healthcare costs.44, 61 Acetaminophen is generally safe and is recommended as first‐line therapy in most cases of pain. Nonsteroidal antiinflammatory drugs (NSAIDS) should be used with caution, as the risk of gastrointestinal toxicity increases with age; long‐acting agents such as toradol should be avoided.62 A study of adverse drug reactions causing hospitalization in elderly individuals implicated NSAIDs in 23.5% of cases.63 If a patient has severe pain that limits functional capacity but does not respond to acetaminophen, it is reasonable to consider low‐dose opioids. The 2009 American Geriatrics Society guidelines recommend that opioids be used for severe pain, especially when it limits functional capacity. Opioids should be given orally when possible and started at low doses (for example, 2.5 to 5 milligrams of oxycodone offered every 4 hours as needed). Either oxycodone or morphine can be used as a first‐line, short‐acting opioid, but morphine should be used cautiously in patients with renal insufficiency, as toxic metabolites are renally cleared. Methadone should be used very cautiously and ideally by clinicians experienced in its use because of its long and variable half‐life. Serotonin‐norepinephrine reuptake inhibitors such as duloxetine, and anticonvulsants such as gabapentin, can be helpful adjuncts for neuropathic pain; tricyclics should generally be avoided, because the elderly are particularly sensitive to the anticholinergic side effects (ie, sedation, orthostatic hypotension, urinary retention, constipation) of these agents.61 Nortriptyline, which has the least anticholinergic properties of this medication class, may be the best option if a tricyclic is desired.

8. Hospitalization Can Be an Opportunity for a Thorough Review and Reduction of Outpatient Medications in Collaboration With the Patient's Primary Care Provider

Adverse drug reactions (ADRs) are potentially life‐threatening for all patients, but elderly individuals are disproportionately affected. It is estimated that 30% of hospital admissions of older patients are due to drug‐related toxicity.64 The Beers criteria provide expert consensus on drugs that should either be avoided or used cautiously in the elderly; we have highlighted some of the drugs on the Beers list that are relevant to the hospitalist in Table 4. Notable inclusions on the most recent Beers list include nitrofurantoin, ferrous sulfate at dosages greater than 325 mg per day, doxazosin, and fluoxetine.65 Anticholinergics (such as oxybutynin) and cholinesterase inhibitors (such as donepezil) should not be used together, because the interaction makes them ineffective.

Many ADRs are caused by medications that are not on the Beers list but have narrow therapeutic windows, especially warfarin and insulin; digoxin, which is on the Beers list, is another common culprit in ADRs leading to emergency room visits.66 Medications that are clearly causing ADRs should be discontinued, with the knowledge and input of the primary care provider, and with written documentation on the discharge summary and clear instructions to the patient. Even when a hospital admission is not a result of an ADR, it may provide an opportunity to review the patient's medication list, clarify that the patient is taking medications as directed by their primary care provider, and determine if the list contains medications where risks now outweigh benefits, in which case those medications should be discontinued. Studies have shown that elimination of medications that are associated with falls reduces the risk of future falls.67 Adjustments to patient's medications should be made in close collaboration with the primary care provider and with a clinical pharmacist, if available.

9. Discharge Planning for an Elderly Patient Should Start Early, Be Comprehensive, and Involve the Patient and Caregivers

A successful discharge plan for an elderly patient must start early, take functional status into account, and perhaps most importantly, the planning process should involve the patient and family, if appropriate. One study of patients over 70 discharged from an urban, academic public hospital found that only 10% recalled receiving written discharge instructions, and only 53% who were prescribed a new medication actually had that medication at home.68 Growing evidence suggests that older patients have poorer functional health literacy regarding medications.69 Care transitions are an active area of research, and multiple studies have shown lower rates of rehospitalization with comprehensive transitional care programs involving transition coaches or advance practice nurses providing home visits and follow‐up telephone calls.70, 71 More research is needed in this area to develop simple, cost‐effective care transitions programs. In the meantime, hospitalists can actively involve a multidisciplinary team (pharmacists and social workers, for example) early in the hospitalization, provide more patient‐friendly discharge materials such as those available as part of the Society of Hospital Medicine's BOOST, and place targeted follow‐up phone calls after discharge.52, 7274 Ensuring that a frail elderly patient's primary care provider is aware of the hospitalization may be particularly important in avoiding postdischarge problems.75

10. Elderly Patients are Often Very Clear About Their Preferences for Treatment. Discussing This on Admission Can Help Clarify the Goals of the Hospitalization

The risks and benefits of any intervention being considered should be presented and discussed with the patient in the context of the likelihood of the intervention restoring an acceptable quality of life to the patient. Many common chronic conditions in the elderly such as Parkinson disease, congestive heart failure, and dementia are progressive and life‐limiting. Qualitative studies confirm that elderly patients want to know the likelihood that a proposed intervention will help them return to their previous level of functioning or a level that is acceptable to them.76, 77 In one prospective cohort study, older age was found to correlate with a higher rate of withholding ventilatory support, dialysis, and surgery.78 However, a more recent study has suggested that patient preferences are more dynamic, and that older patients will make decisions based on current health status rather than core values.76 While families should be involved in the process of clarification of goals of care, the patients' own values should be elicited whenever possible, with bedside assessment of decision‐making capacity to ensure that patients are allowed to speak for themselves if they possess decisional capacity for the decision at hand.79

Hospitalists should have a special approach to the elderly patient which takes into account the elder's increased vulnerability to iatrogenic complications and acute functional decline, the presence of geriatric syndromes, and individual preferences. Early assessment of an elderly patient's cognitive and physical functioning, level of pain, fall risk, and preferences for care are necessary for optimal inpatient care and may result in preserved function and a decrease in adverse events.